Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.7-star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need to hire Production Coordinators across the nation. We are looking for hard-working, service-minded individuals.

The Floor Coverings International Production Coordinator is responsible for delivering the installation of a project to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced efficiently and profitably. The Production Coordinator is a role that revolves around a high level of customer service, communication, problem-solving, and organization along with some technical responsibilities. Any eye for detail is the key to ensuring that each project looks excellent before being revealed to the end user. The ideal candidate will be self-sufficient and will accept ownership of the role.

Job Details & Perks:

Paid training provided
Full-time
Paid holidays and vacation
Company vehicle provided for work appointments

Key Responsibilities:

Familiarize yourself with the details of each project
Ensure that all products and materials needed for each job are ordered accurately
Consistently monitor deliveries to ensure materials arrive on time
Communicate with customers and installers to coordinate installation dates
Set proper expectations with customers regarding the installation process and how it will affect their daily lives and the condition of their home during the installation
Provide daily updates to the customer regarding the details of the installation
Complete job site visits daily for all projects to check in with installers and customers
Confirm scope of work and compensation with installers prior to start of job
Deliver on expectations contracted in the sales process
Ensure job site cleanliness after installation, walk the customer through job at completion, and collect final payment
Assist in management of the Production Assistant – communicate where they will go and what responsibilities they will have each day
Resolve any customer complaints, repairs, or other inquiries with urgency
Assist installation crews with whatever is necessary to finish projects and ensure a clean job site
Assist Office Manager in ensuring accurate invoicing for each project
Work home show booths as needed (3 Spring, 1 Fall), which includes weekend hours
Carry out small installations or repairs – this often involves transitions and moldings (training available)
Lifting up to 80 lbs. on occasion
Work with hand tools and power tools alike along with paints, stains, and finishes
Keep warehouse and company vehicles organized and presentable
Be available to attend training seminars as needed
Continually educate yourself on new flooring types and installation methods
Make decisions and act in accordance with FCI’s core values and mission

Qualifications:

High school or equivalent
Associate degree or some college (preferred)
Customer service experience
Project management experience
Home improvement or flooring sales/installation experience: 1 year (preferred)
Able to work independently without supervision
High level of organizational skills including time management, priority management, delegation, and detail orientation
Outstanding written and communication skills

Compensation: $45,000.00 - $55,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

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